At Chris Steyn Artists, customer satisfaction is our priority. To maintain transparency and set clear expectations, please review our No Refunds Policy before making a purchase.
- All Sales Are Final
- Once an order is placed and payment is completed, it cannot be canceled or refunded.
- This applies to all products listed on our website (www.chrissteyn.co.za), including sale and promotional items.
- Damaged or Defective Items
- If an item arrives damaged or defective, please contact us within 7 days of delivery at [email address].
- Provide a detailed description of the issue and attach clear photos of the item and packaging. We will work with you to resolve the issue through a replacement or store credit, depending on the circumstances.
- Exceptions
- Refunds may only be considered in cases where required by law or under exceptional circumstances at our sole discretion.
- Refunds granted in these cases will be processed within 14 business days and issued to the original payment method.
- Shipping Costs
- Shipping fees are non-refundable. In cases of returns or replacements, customers are responsible for return shipping unless the issue is due to an error on our part.
- Customer Support
- For any concerns or questions, please contact our customer support team. We are here to assist you.
By completing your purchase, you agree to abide by this policy. Thank you for shopping with us and supporting our business!